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This manual documents
which uses electronic mail to submit support questions and problem
reports to a central Support Site. No body of work is perfect, and
support organizations understand this;
send-pr is designed to
allow users who have problems to submit reports of these problems to
sites responsible for supporting the products in question, in a defined
form which can be read by an electronically managed database.
send-pr is part of a suite of programs known collectively as
GNATS, the GNU Problem Report Management System. GNATS
consists of several programs which, used in concert, formulate and
partially administer a database of Problem Reports, or PRs,
at a central Support Site. A PR goes through several states in its
lifetime; GNATS tracks the PR and all information associated with it
through each state and finally acts as an archive for PRs which have
send-pr exists as a shell (`/bin/sh') script and as
an Elisp file for use with GNU Emacs, it can be used from any
machine on your network which can run a shell script and/or Emacs.
In general, you can use any editor and mailer to submit valid Problem
Reports, as long as the format required by GNATS is preserved.
send-pr automates the process, however, and ensures that certain
fields necessary for automatic processing are present.
is strongly recommended for all initial problem-oriented correspondence
with your Support Site. The organization you submit Problem Reports to
supplies an address to which further information can be sent; the person
responsible for the category of the problem you report contacts you
|1. Details about send-pr and GNATS|
|2. Editing and sending PRs|
|3. An Example||A working example|
|A. Installing ||Installing send-pr on your system|